Sonitrol Franchise Company, LLC, and its affiliates ("Sonitrol") - Privacy Policy, Last Updated: May 14, 2003. As a user of this Internet Website ("Site"), you ("you" or "user") are valued by Sonitrol Franchise Company, LLC. Sonitrol Franchise Company, LLC is committed to protecting the personally identifiable information ("Personal Information") provided by and collected from you on this Site in connection with the functions, facilities and services offered on this Site.

WHAT PERSONAL INFORMATION DOES SONITROL COLLECT FROM SITE USERS?

We may gather Personal Information so that we can improve and personalize your experience with Sonitrol Franchise Company, LLC. Personal Information that we collect falls into the following primary categories. We may receive Personal Information that you enter into the Site, provide in an online form, or provide in any other way. You can choose not to provide some or all of the Personal Information we ask for, but this may prevent you from using some of our Site's features, such as on-line educational certification.

In addition to the preceding categories of Personal Information, Sonitrol Franchise Company, LLC also collects certain non-identifiable information (the "Non-Identifiable Information"). Whenever you interact with Sonitrol Franchise Company, LLC, we receive and store certain types of Non-Identifiable Information. For example, we may use "cookies" to obtain information when your web browser accesses this Site. A cookie is an alphanumeric identifier which we transfer to your computer via your Web browser and store on your computer's hard drive. The cookie file allows us to recognize your computer when you visit our Site. On most web browsers you will find a "help" section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie, and how to turn cookies off. We recommend that you leave cookies turned on because they may enable you to take advantage of some of our Site's best features.

HOW DO WE USE YOUR PERSONAL INFORMATION AND OTHER NON-IDENTIFIABLE INFORMATION?

Sonitrol Franchise Company, LLC uses the Personal Information you provide in a manner that is consistent with this Privacy Policy. If you provide Personal Information for a certain reason, we may use it in connection with the reason for which it was provided. For instance, if you contact us by e-mail, we may use the Personal Information you provide to answer your question or resolve your problem. If you contact us about a job listing, we may use your Personal Information to consider you for the position. Sonitrol Franchise Company, LLC also uses your Personal Information and other Non-Identifiable Information collected through the Site to help us improve the content and functionality of the Site, to better understand our customers and markets, and to improve our products and services. Sonitrol Franchise Company, LLC may also use your Personal Information to contact you, electronically or otherwise, in the future to tell you about products or services we believe will be of interest to you or to make it easier for you to use our site. If we do so, each communication we send you will contain instructions permitting you to "opt-out" of receiving future communications.

DOES SONITROL SHARE THE INFORMATION IT RECEIVES?

We are not in the business of selling information about our users. We consider this information to be a vital part of our relationship with our customers and we treat it with great care and respect. There are, however, certain circumstances in which we may share your Personal Information with certain third parties, as set forth below.

Marketing: We may use any statements that you communicate to us through the Site regarding Sonitrol Franchise Company, LLC or any of our products and services for advertising or marketing purposes.

Agents: Sonitrol Franchise Company, LLC, like many companies, may hire other companies to perform certain functions, such as mailing communications, sending e-mail and managing databases. When we employ another company to perform a function of this nature, we only provide them with the Personal Information they need to complete the task and we endeavor to prohibit them from using that Personal Information for any other purpose.

Business Transfers: As we develop our business, we might sell or buy businesses or assets. In transactions such as these, Personal Information may be one of the transferred business assets.

Protection of Sonitrol Franchise Company, LLC and Others: We may release account and other Personal information when we believe that such release is appropriate to comply with legal requirements, protect the rights, property or safety of our users, Sonitrol Franchise Company, LLC or others, or enforce terms of our Legal Statements. In addition, we may exchange information with other organizations for fraud protection and risk reduction.

Public Areas: Any submissions that you make to Public Areas will be considered public. Sonitrol Franchise Company, LLC does not control, and is not responsible for, the actions of other users of the Site with respect to any information you post in Public Areas. In addition, information that you submit to Public Areas may be collected and used by others to send you unsolicited messages and for other purposes.

HOW SECURE IS INFORMATION ABOUT ME?

Sonitrol Franchise Company, LLC uses reasonable measures to protect the Personal Information you provide to the Site from unauthorized access, deletion or alteration. However, the security of the Internet cannot be guaranteed. Accordingly, you should not provide any confidential information to this Site.

ACCESS TO INFORMATION ABOUT YOU.

If you desire to review your own Personal information, to correct existing information, or to remove your information, please contact Sonitrol Franchise Company, LLC via email at privacy@sonitrol.com. If you request removal of your Personal Information, you acknowledge that residual information may continue to reside in Sonitrol Franchise Company, LLC records and archives, but Sonitrol Franchise Company, LLC will not use that information for commercial purposes. Sonitrol Franchise Company, LLC reserves the right to maintain your Personal Information if Sonitrol Franchise Company, LLC has suspended, limited, or terminated your access to our Site for violating terms of the Legal Statements, which are hereby incorporated by reference.

WHAT CHOICES DO I HAVE?

With the exception of Personal Information required to uniquely identify a user, such as for student identification for an on-line certification course, you can choose not to provide Personal Information. However, doing so may prevent you from accessing other valuable features at our Site.

LINKS TO THIRD PARTY SITES

You may be able to access Internet Websites owned by third parties ("Third Party Sites") available through links from this Site. You understand and agree that your use of such Third Party Sites will be governed by the privacy policies of those sites and not by this Privacy Policy. Sonitrol Franchise Company, LLC shall not be responsible for the actions of any Third Party Site operators.

CHILDREN

Sonitrol Franchise Company, LLC does not knowingly collect Personal Information from minor children. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Policy by instructing their children to never provide Personal Information on this Site without their permission.

TERMS OF USE, NOTICES, AND REVISIONS

If you choose to visit the Site, your visit and any dispute over privacy is subject to this Privacy Policy and our Legal Statements, including limitations on damages and application of the law of the State of Delaware. If you have a concern about privacy at our Site, please send an email with a detailed description of your concern to privacy@sonitrol.com and we will try to resolve it. Our business and Site change constantly. This Privacy Policy and the associated Legal Statements may change also. Our use of Personal Information that we receive and store is subject to the Privacy Policy and Legal Statements in effect at the time of our use of such Personal Information. If we decide to change our Privacy Policy or Legal Statements, we will post the revised Privacy Policy and/or Legal Statements on this Site. This Privacy Policy has been updated on the date indicated above.